About Brainbox
Brainbox is different to every other BPO. It's not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of Always Be Kind is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.
We are looking for HR Support who will be responsible in structure, consistency, and governance across HR administration, acting as the administrative backbone of the workforce.
Duties/Responsibilities
- Maintain accurate employee records, contracts, licences, and certifications
- Build and manage structured HR registers and digital personnel files
- Draft and maintain policies, contracts, and HR documentation
- Coordinate onboarding, inductions, and employee lifecycle administration
- Support probation reviews, performance processes, and employee relations documentation
- Track compliance obligations including licences, training, and certifications
- Prepare HR reports on headcount, leave, training, and workforce data
- Support payroll documentation and data integrity
- Assist in building training frameworks and workforce capability tracking
- Contribute to employee engagement tracking and HR reporting insights
- Provide support in mobilisation of staff and workers
Requirements
- Bachelor's degree in Human Resources, Psychology, and other relevant degree industry qualifications
- At least 2 years of experience in a similar role
- Australian experience is required
- Can support busy HR functions on a daily basis
- Has a strong background in recruitment, onboarding, and employee records management
- Understand or can quickly familiarise with Australian workplace legislation and regulations
- General HR administration experience
- HR Certifications are highly regarded
Benefits
- Attractive and competitive salary
- Tenure-based and Performance-based incentives
- Paid time off
- Unlimited cash incentives for hired referrals
- Engagement and Recognition programs
- HMO on day 1
- Work-life balance with a 37.5h week and free weekends
- International career growth and clients
- Opportunities to travel abroad
- Modern air-conditioned offices, located along Nepo (easy public transportation access), near residences, malls, and restaurants
- Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
- Access to unlimited training and micro-competencies to advance your skills
This role is subject to a number of skills and possible practical tests.
This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.
Work Location: Rizal St. Angeles City (near Nepo)
