Job Summary:
The HR Generalist supports day-to-day HR operations in a fast-paced BPO/corporate environment. The role focuses on onboarding, employee relations support, compensation and benefits administration, payroll assistance, and compliance with labor and company policies. This position is ideal for someone early in their HR career who is detail-oriented and eager to grow in HR operations.
Key Responsibilities:
1. Onboarding
- Assist in pre-employment requirements, onboarding documentation, and new hire orientation
- Coordinate with Recruitment and Operations to ensure smooth onboarding of new employees
- Maintain and update employee records in HR systems
2. Employee Relations
- Act as initial point of contact for employee inquiries and concerns
- Support documentation of incidents, minor and major case handling, and administrative due process
- Offboarding activities (emails, attrition report, clearance form)
- Escalate complex employee relations issues to HR team members
3. Compensation & Benefits
- Assist in enrollment and processing of government-mandated and company benefits
- Handle employee queries related to benefits, leaves, and allowances
- Coordinate with external vendors and government agencies as needed
4. Payroll Support
- Prepare and validate payroll inputs (attendance, leaves, overtime, undertime)
- Ensure timely submission of payroll data to payroll team
- Help resolve payroll discrepancies and employee concerns
5. Compliance & HR Administration
- Support compliance with labor laws and internal policies
- Assist in processing statutory contributions and maintaining required documentation
- Prepare reports and records for audits and internal reviews
6. HR Operations & Reporting
- Maintain accurate HR files, trackers, and reports (headcount, attrition, attendance)
- Provide administrative support for HR initiatives and projects
- Assist in policy communication and implementation
Job Qualifications:
- Bachelor's degree in Human Resources, Psychology, Business Administration, or related field
- 1–2 years of experience in HR or administrative support (BPO/shared services experience is an advantage)
- Basic knowledge of Philippine labor laws and statutory benefits (SSS, PhilHealth, Pag-IBIG)
- Exposure to onboarding, payroll support, and employee relations is a must
- Strong attention to detail and organizational skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced, high-volume environment
- Willingness to learn and handle confidential information with integrity
- Proficient in Microsoft Office (Excel, Word) and HR systems is a plus
