Functional Consultant

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Early Applicant

Job Description

Provide timely support and resolution of SAP tickets raised by clients.
Record, track, and monitor all support tickets to ensure issues are addressed within agreed timelines.
Prepare and generate monthly reports summarizing tickets per client, including issue categories, and resolution times.
Maintain and update client documentation, ensuring accuracy and completeness of records.
Coordinate with teams to escalate and resolve complex issues.
Ensure proper documentation of processes, solutions, and client interactions for knowledge sharing.
Support continuous improvement initiatives by analyzing recurring issues and recommending preventive measures.
Deliver excellent customer service and maintain strong client relationships.
Perform additional tasks and responsibilities as may be assigned by the immediate supervisor or management to support business operations.