Purpose
Oversee all aspects of fresh department operations (produce, meat, seafood, dairy, bakery, deli).
Ensure customer service excellence, product freshness, and compliance with food safety standards.
Achieve sales, margin, and labor objectives for fresh departments.
Responsibilities
Customer Service
- Actively engage with customers in fresh sections.
- Resolve complaints and ensure satisfaction.
Operations Management
- Direct daily operations of fresh food displays, backroom, and production areas.
- Supervise receiving, stocking, and merchandising of fresh goods.
Inventory & Purchasing
- Order merchandise and coordinate with suppliers.
- Monitor stock levels to reduce waste and maintain availability.
Food Safety & Quality
- Enforce hygiene and sanitation standards.
- Ensure compliance with local food safety regulations.
Financial Management
- Control costs, meet labor targets, and maintain profit margins.
- Track and report on sales performance.
Team Leadership
- Train, motivate, and supervise staff.
- Handle scheduling, performance monitoring, and disciplinary actions.
Qualifications
Education: Bachelor's degree in Business, Food Technology, or related field preferred.
Experience: 3–5 years in retail or supermarket operations, ideally in fresh food management.
Required Skills
- Strong knowledge of food safety and handling.
- Leadership and people management.
- Inventory control and supplier coordination.
- Customer service orientation.
Preferred Skills
- Additional relevant experience or certifications.
