Role Overview
We are seeking a highly empathetic and proactive Employee Relations & Culture Manager to
act as the bridge between our operations floor and senior leadership. You will serve as the
primary grievance and people manager, dedicated to keeping the pulse of our operations. The
ideal candidate will champion American business culture, streamline communication
frameworks, and ensure employee concerns are addressed swiftly by collaborating
cross-functionally with HR, Payroll, and Program Leadership.
Key Responsibilities
Employee Listening & VOC/VOE
- Facilitate and enforce regular Focus Group Discussions (FGDs) to capture the Voice of Employee (VOE) and Voice of Customer (VOC).
Grievance Management
- Act as the primary escalation point for employee concerns.
- Partner effectively with support functions (HR, Payroll) and Senior Program Leadership to ensure timely addressal and resolution of issues.
Cultural Integration
- Drive and sustain American business culture, values, and work ethics on the operations floor, ensuring alignment with global company standards.
Communication Frameworks
- Develop, implement, and maintain sound communication frameworks to ensure top-down and bottom-up information flows seamlessly.
Operational Governance
- Run regular governance cadences to keep a continuous pulse on the floor's morale, productivity, and operational health.
Site Collaboration
- Travel to the Cebu site once every two months to ensure alignment of culture, governance, and employee experience across both locations
Qualifications
- Completed 2 Years in College and up.
- Proven experience in Employee Relations, HR Business Partnering, or Operations
- Management within a BPO or multinational environment.
- Deep understanding of both Philippine labor dynamics and American corporate culture/communication styles.
- Strong conflict resolution, grievance handling, and stakeholder management skills.
- Ability to travel domestically to Cebu as required (bi-monthly).
