Ecommerce Specialist

Company Description Manila Hearing Aid, founded in the Philippines in 1976, is the pioneer in hearing care in the country. It is recognized as the first complete hearing care center, offering world-renowned hearing care solutions. The organization introduced the gold standard in accurate hearing testing and consultations, setting a benchmark for quality in the local market. Manila Hearing Aid also brings premium, advanced hearing aid technologies to clients, reinforcing its commitment to innovation and patient-centered care. Team members contribute to a mission that focuses on improving quality of life through better hearing.

Job Description:

• Manage and update product listings, descriptions, images, and pricing across all e-commerce platforms (e.g., MHA Online Store, Lazada, Shopee), ensuring the online store is functional, visually appealing, and user-friendly.
• Monitor platform performance, identifying and resolving issues to maintain optimal site speed and functionality.
• Collaborate with the marketing team to develop and execute digital marketing campaigns (email, social media, promotions) and implement SEO strategies to improve website traffic and visibility.
• Analyze and report on campaign and platform performance, adjusting strategies to maximize ROI.
• Track and analyze key performance metrics such as conversion rates, sales trends, and customer behavior; generate regular reports with actionable insights; conduct competitor analysis to stay ahead of market trends.
• Coordinate with supply chain and logistics teams for accurate stock levels and timely order fulfillment; prepare demand planning and forecasting in coordination with Supply Chain.
• Manage inventory levels by maintaining safety stock, conducting periodic audits with Internal Audit and Supply Chain, and ensuring proper storage of all SKUs.
• Ensure timely and accurate invoicing in the accounting system in coordination with the E-commerce Admin.
• Resolve online order issues promptly and coordinate with the Customer Service team for non-ecommerce-related concerns; implement strategies to boost customer engagement and retention (e.g., loyalty programs, personalized offers).
• Ensure secure payment processing, monitor payment gateway performance, troubleshoot payment issues, and ensure compliance with data protection regulations in coordination with Finance & Accounting.
• Perform other job-related duties as assigned from time to time.

Qualifications:

• College graduate of Bachelor's Degree in Business Management or Marketing
• At least 3 years of experience in e-commerce management, digital marketing, or a similar role.
• Has experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and online marketplaces.
• Can start immediately