Ecommerce Operations Specialist

Ecommerce Operations Specialist (Shopify + Marketplaces)

Location: Remote – International

Employment Type: Full-Time

Schedule: Monday–Friday, 8:00 AM–5:00 PM Pacific Time (full overlap required)

About the Role

We are seeking a highly organized and detail-oriented Ecommerce Operations Specialist to support a fast-growing, Los Angeles-based color cosmetics brand with a strong omnichannel presence across DTC ecommerce, online marketplaces, and national retail.

This is a hands-on execution and ownership role for someone who is highly proficient in Shopify and experienced in managing day-to-day ecommerce operations across multiple sales channels.

You will be responsible for keeping online storefronts accurate, current, and error-free while ensuring that product launches, promotions, merchandising updates, and marketplace listings go live correctly and on schedule.

This is not a strategy, growth marketing, or people-management role. We are looking for someone who enjoys working directly inside ecommerce platforms and takes personal ownership of execution, quality assurance, and deadlines.

Strong communication and accountability are essential. Because this is a fully remote role working across time zones, you must be comfortable providing proactive, structured status updates and escalating potential blockers before they impact launches or business operations.

Key Responsibilities

Shopify Operations & Product Management

• Own daily, hands-on Shopify administration across ecommerce storefronts.
• Create, upload, and maintain products and Product Detail Pages (PDPs).
• Manage SKUs, barcodes, pricing, product descriptions, ingredients, graphics, tags, variants, and combined listings.
• Ensure all live product information is complete, accurate, and consistently maintained.
• Manage gift cards, user permissions, and other day-to-day Shopify administrative functions.

Ecommerce Merchandising

• Execute homepage and storefront merchandising updates.
• Create and maintain collections and site navigation.
• Schedule and coordinate homepage graphics, themes, and promotional content.
• Ensure merchandising updates align with product launches, promotions, and marketing calendars.

Promotions & Quality Assurance

• Build and configure discounts, bundles, promotional offers, and other ecommerce mechanics.
• Perform comprehensive QA before promotions go live.
• Validate pricing, discount logic, product eligibility, bundles, links, cart behavior, and promotional mechanics.
• Maintain and execute against the promotional calendar.
• Complete pre-go-live QA sign-off for every promotion and product drop.
• Identify and resolve critical QA issues quickly.

Product Launch Execution

• Coordinate ecommerce execution for new product launches from preparation through go-live.
• Build and maintain launch timelines and execution checklists.
• Partner with marketing, creative, social, and operations teams to ensure all required assets, product information, inventory, and promotional mechanics are ready.
• Ensure launches go live accurately and on schedule.
• Proactively communicate risks, dependencies, and blockers to relevant stakeholders.

Marketplace Operations

• Maintain accurate product listings across Amazon Seller Central, TikTok Shop Seller Center, and other retail/marketplace channels.
• Manage catalog updates, pricing, product content, and listing accuracy.
• Maintain content and pricing consistency between Shopify and marketplace channels.
• Monitor TikTok Shop order flow and troubleshoot operational issues.
• Identify and resolve marketplace listing discrepancies.

Site Health & Inventory

• Partner with operations teams to maintain accurate inventory feeds and minimize overselling.
• Monitor and troubleshoot inventory synchronization issues between Shopify and marketplaces.
• Identify and resolve broken links, 404 errors, and other storefront issues.
• Support the management of Shopify apps related to bundles, reviews, loyalty/rewards, and personalization.
• Troubleshoot ecommerce issues and coordinate with the appropriate teams when technical support is required.

What Success Looks Like

Success in this role means maintaining an ecommerce operation that is accurate, reliable, and consistently ready for customers.

You will be expected to:

• Maintain highly accurate pricing, discounts, bundles, and promotions.
• Ensure product launches go live correctly and on schedule.
• Maintain complete and accurate product/SKU information.
• Keep marketplace listings aligned with Shopify.
• Prevent overselling caused by inventory or marketplace synchronization errors.
• Proactively identify and resolve broken links and storefront issues.
• Resolve critical QA issues within 24 hours.
• Complete standard site changes within 24 hours.
• Refresh homepage and collection merchandising at least weekly.
• Complete QA checks before every promotion and product launch.
• Maintain strong working relationships with marketing, creative, operations, and other cross-functional partners.

Qualifications & Experience

• 4+ years of experience in ecommerce operations, ecommerce merchandising, site merchandising, or a closely related role.
• At least 2 years of hands-on, day-to-day Shopify administration experience.
• Expert-level familiarity with Shopify and confidence personally executing platform changes rather than only overseeing others.
• Hands-on experience with Amazon Seller Central and TikTok Shop Seller Center.
• Strong experience building and maintaining PDPs, product catalogs, collections, navigation, and ecommerce merchandising.
• Experience configuring and QA'ing discounts, bundles, promotions, and product launches.
• Experience maintaining product and pricing accuracy across multiple ecommerce channels.
• Understanding of inventory synchronization and common ecommerce operational issues.
• Experience with Shopify apps such as Rebuy, review platforms, loyalty/rewards programs, and bundle applications is strongly preferred.
• Experience with Asana or similar project/task management platforms.
• Strong attention to detail and commitment to accuracy.
• Excellent written and spoken English communication skills.
• Ability to communicate status clearly and proactively, including what has been completed, what is blocked, why it is blocked, and what happens next.
• Strong accountability and ability to independently manage deadlines and priorities in a remote environment.