Ecommerce Manager

We are looking for an experienced E-commerce Manager to manage Crate & Barrel Philippines online store and grow its e-commerce business. This role will oversee Shopify backend operations, analyze sales and website performance, and lead improvements that make online shopping easier for our customers. The ideal candidate combines strong technical knowledge of Shopify with sound business judgment and a hands-on approach to managing daily operations.

Key Responsibilities:

• Develop and implement e-commerce strategies to achieve online sales targets and improve profitability.
• Manage Shopify backend operations, including product listings, collections, pricing, promotions, and store settings.
• Monitor online sales, website traffic, conversion rates, average order value, and cart abandonment to identify areas for improvement.
• Prepare regular performance reports and recommend actions based on sales trends and customer behavior.
• Monitor website speed, mobile usability, search, navigation, and checkout, working with developers and service providers to address issues.
• Improve product pages, product recommendations, and the overall shopping process to help customers find and purchase the right items.
• Coordinate with Merchandising and Warehouse teams to keep product information, stock availability, and inventory records accurate.
• Oversee order processing and work with Customer Service, Finance, and Logistics to resolve payment, fulfillment, delivery, and return concerns.
• Manage Shopify applications and system integrations, including troubleshooting, testing updates, and reviewing their effectiveness and cost.
• Work with Marketing and Merchandising on product launches and online promotions, ensuring that products, prices, and offers are correctly set up before launch.
• Plan and prioritize website enhancements and process improvements based on business needs.
• Manage relationships with external developers and service providers, ensuring timely delivery and resolution of concerns.

Key Attributes We're Seeking

• Bachelor's degree in Business, Information Technology, Marketing, or any related field.
• At least 3 years of relevant e-commerce experience, preferably in retail or lifestyle brands, with experience managing online store operations.
• Strong hands-on experience with Shopify backend management, including product catalogs, applications, and integrations.
• Proficiency in Shopify Analytics, Google Analytics 4, and Excel.
• Good understanding of website performance, conversion rate optimization, inventory management, and order fulfillment.
• Able to translate data into practical recommendations and business decisions.
• Strong planning, problem-solving, and coordination skills, with close attention to detail.
• Comfortable handling both business planning and day-to-day operational concerns.
• Willing to work fully onsite in Pasay City.