Distribution Sales Operations Specialist

JOB SUMMARY

The Distribution Sales Operations Specialist plays a critical role in supporting North American distribution partners by coordinating product availability, managing Salesforce activities, analyzing sales and backlog data, and ensuring accurate distributor-facing information. This role serves as a key operational link between Sales, Customer Support, Supply Chain, and Distribution partners, ensuring timely execution, data integrity, and a high level of distributor satisfaction.

Distribution & Customer Support

• Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
• Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
• Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.

Sales Operations & Coordination

• Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
• Support Inside Sales activities as needed, including order status updates and issue escalation.
• Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.

Data Analysis & Reporting

• Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
• Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
• Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.

Distributor Enablement & Content Management

• Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
• Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
• Support distributor enablement by improving data quality and visibility across systems and channels.

Qualifications & Skills

• Experience in sales operations, distribution support, or commercial operations, preferably in a manufacturing or B2B environment.
• Working knowledge of Salesforce CRM and ERP systems (SAP S/4 preferred).
• Strong Microsoft Excel skills, including pivot tables and lookup functions.
• Highly organized, detail-oriented, and comfortable working cross-functionally.
• Strong communication skills with the ability to manage multiple priorities.
• Experience with SAP S/4 preferred.
• Comfortable supporting remote and international teams across time zones.

Data Collection and Privacy Statement

In accordance with the Data Privacy Act of 2012, submission of your application constitutes your consent to the collection, use, processing, storage and endorsement of your personal information to clients, prospective employers or partner organizations solely for recruitment, evaluation, placement and other legitimate employment-related purposes.

All personal data obtained shall be treated with strict confidentiality and safeguarded through appropriate organizational, physical and technical security measures. Access to such information shall be limited to authorized personnel directly involved in the recruitment and client endorsement process and shall not be disclosed to unauthorized parties, except as may be required by law.

By submitting your application, you further represent that all information provided is true and accurate and authorize the retention of your application records for current and future employment opportunities, unless otherwise requested in writing.