JOB SUMMARY

The Distribution Sales Operations Specialist plays a critical role in supporting North American distribution partners by coordinating product availability, managing Salesforce activities, analyzing sales and backlog data, and ensuring accurate distributor-facing information. This role serves as a key operational link between Sales, Customer Support, Supply Chain, and Distribution partners, ensuring timely execution, data integrity, and a high level of distributor satisfaction.

Distribution & Customer Support

Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.

Sales Operations & Coordination

Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
Support Inside Sales activities as needed, including order status updates and issue escalation.
Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.

Data Analysis & Reporting

Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.

Distributor Enablement & Content Management

Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
Support distributor enablement by improving data quality and visibility across systems and channels.

Qualifications & Skills

Experience in sales operations, distribution support, or commercial operations, preferably in a manufacturing or B2B environment.
Working knowledge of Salesforce CRM and ERP systems (SAP S/4 preferred).
Strong Microsoft Excel skills, including pivot tables and lookup functions.
Highly organized, detail-oriented, and comfortable working cross-functionally.
Strong communication skills with the ability to manage multiple priorities.
Experience with SAP S/4 preferred.
Comfortable supporting remote and international teams across time zones.