JOB SUMMARY
The Distribution Sales Operations Specialist plays a critical role in supporting North American distribution partners by coordinating product availability, managing Salesforce activities, analyzing sales and backlog data, and ensuring accurate distributor-facing information. This role serves as a key operational link between Sales, Customer Support, Supply Chain, and Distribution partners, ensuring timely execution, data integrity, and a high level of distributor satisfaction.
Distribution & Customer Support
- Provide day-to-day sales and customer service support for distribution accounts, serving as a backup resource for distribution-related inquiries.
- Partner closely with Sales and Customer Support teams to resolve order, availability, and delivery-related issues.
- Log, manage, and track distributor and customer complaints in Salesforce, including documentation, corrective action (CAPA) coordination, and follow-up.
Sales Operations & Coordination
- Expedite product availability by coordinating with XP Power buyers and factory planners to address constraints and prioritize distributor needs.
- Support Inside Sales activities as needed, including order status updates and issue escalation.
- Facilitate North America Salesforce lead management, including lead assignment, coordination, and routing of Rest of World (ROW) leads.
Data Analysis & Reporting
- Generate, maintain, and distribute weekly and monthly distribution, backlog, and sales reports using SAP S/4 and Salesforce.
- Perform data analysis and reporting using Microsoft Excel, including pivot tables, XLOOKUP, and data reconciliation between systems.
- Identify trends, gaps, and inconsistencies in sales and backlog data and communicate findings to Sales and Operations leadership.
Distributor Enablement & Content Management
- Manage and maintain distributor website content to ensure accuracy of product data, images, lead times, pricing, and availability.
- Coordinate updates with internal stakeholders to ensure distributors have current and compliant product information.
- Support distributor enablement by improving data quality and visibility across systems and channels.
Qualifications & Skills
- Experience in sales operations, distribution support, or commercial operations, preferably in a manufacturing or B2B environment.
- Working knowledge of Salesforce CRM and ERP systems (SAP S/4 preferred).
- Strong Microsoft Excel skills, including pivot tables and lookup functions.
- Highly organized, detail-oriented, and comfortable working cross-functionally.
- Strong communication skills with the ability to manage multiple priorities.
- Experience with SAP S/4 preferred.
- Comfortable supporting remote and international teams across time zones.
