Fraud Associate is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.
Main Responsibilities
- Handles resolution of disputed MasterCard,VISA, and BancNet transactions through processing of chargebacks, representments, retrieval request and fee collection within the allowable time frame in accordance with MasterCard/VISA rules.
- Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS) to prevent possible usage on the blocked accounts.
- Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
- Ensures disposition of float items within five (5) days from transaction date.
- Preparation of regulatory report, if any, as required by the card schemes and Bank's regulators or compliance agencies.
- Coordinates and liaises with other BancNet and MasterCard member banks (Acquirers & Issuers), merchants and other Card Banking Departments/Units on interchange processes (chargeback and retrieval) to ensure disputes are resolved immediately and amicably.
- Prepares monthly and quarterly reports in compliance to BancNet and MasterCard requirement.
- Prepares and provide MIS for all dispute related transactions that can be used by the Management as inputs for decision-making.
- Observes customer transactions to identify fraudulent activities; Reports open banking fraudulent transactions to partners for blocking / possible reclamation.
- Reports fraudulent transactions to merchant/other banks for blocking and possible reclamation.
- Evaluates and investigates fraud incidents.
- Supports 24/7 operation to monitor, receive, and validate incoming fraud referrals via call or email from other originating financial institutions OFIs, FMS, and reporting victims.
- Handles investigation and conduct Enhanced Due Diligence (EDD) on reported and layered perpetrator accounts.
- Managing mailbox activities and monitor replies of RFIs and Sub-RFIs on reported fraud transactions.
- Responsible in submission of reportorial requirements (STR/RCL).
- Provides customer support by ensuring resolution of dispute cases within defined time frame.
- Handle receiving of complaints related to deposit accounts. Conduct KYC, validation of disputed transactions, holding, and reporting of disputed funds to other receiving financial institutions (RFIs).
- Handles complaints from branches and Contact Center.
- Sends formal letter and provides feedback to complaints.
- Preparation of regulatory report, if any, as required by the Bank's regulators or compliance agencies.
- Handles testing and implementation of various User Acceptance Testing (UAT) related to Department's functions.
- Ensures compliance to the Unibank's policies and procedures while providing exceptional support and service to various business units and clients.
Qualifications
- Graduate of any 4-year Bachelor's/College Degree, experience in handling fraud cases is an advantage
- Fresh graduates are welcome to apply
- Willing to be assigned in Makati
