Digital Operations Associate

Job Highlights

• Purposeful and meaningful work
• Great work culture and set of corporate values
• Be a part of a global team that enables charitable giving

RESPONSIBILITIES

1. Digital Publishing & Maintenance - Schedule and publish organic and paid content across LinkedIn, Facebook, and email (Brevo). Build email campaigns from supplied designs, execute ads based on direction, and keep digital assets and website pages up to date.
2. CRM & Marketing Operations Supportm -Support the management and accuracy of our CRM and marketing operations systems, including contact records, email campaign setup, and data maintenance in Freshsales and Brevo.
3. Campaign Execution & Digital Automations - Execute defined digital tasks within active campaigns, and support the setup, monitoring, and maintenance of AI agents and marketing automations across digital workflows.

JOB SUMMARY

Digital Publishing & Maintenance

• Schedule and publish organic content across LinkedIn and Facebook
• Execute paid ad campaigns on Facebook and LinkedIn Ads Manager based on supplied direction — including publishing, basic targeting setup, and monitoring
• Build and publish email campaigns in Brevo using drag-and-drop templates from supplied designs; support HTML email builds with guidance for more advanced layouts
• Update WordPress website pages and content as directed
• Maintain digital asset libraries and ensure files are organised and current
• Monitor published content and live campaigns for accuracy and flag issues proactively
• Support basic webpage creation using supplied creative direction and content
• Participate in marketing brainstorming and planning sessions

CRM & Marketing Operations Support

• Manage contact records, data entry, and list maintenance in Freshsales CRM
• Support email campaign setup, scheduling, and basic performance tracking in Brevo
• Assist with webinar attendee data uploads and contact tagging workflows
• Maintain organised records of campaign documentation and marketing data
• Contribute to the accuracy and consistency of digital systems and data that support effective campaigns

Campaign Execution & Digital Automations

• Execute assigned digital tasks within campaign timelines and maintain accurate records
• Coordinate and organise digital assets and collateral for active campaigns
• Assist in running and monitoring AI-powered digital marketing workflows and automations
• Support the maintenance and basic troubleshooting of automation tools and agents
• Document automation processes and flag performance issues; stay current with AI tools relevant to digital marketing operations

KNOWLEDGE, SKILLS & ABILITIES

• A genuine passion for learning digital marketing skills and tools — the ability to pick up new platforms, systems, and workflows quickly is the most valued quality for this role
• Embraces hands-on work across digital platforms and enjoys exploring how tools and systems work — from CMS and CRM to email builders, ad managers, and AI-powered workflows
• Strong attention to detail and organizational skills — able to manage multiple tasks and keep work accurate and on schedule
• A self-starter who takes ownership of tasks, follows through on direction, and delivers reliably with minimal supervision
• Familiarity with some of the following is a plus, though not required: WordPress, Brevo, Freshsales CRM, LinkedIn, Facebook Ads, Canva, Microsoft 365, AI tools
• Good written and verbal communication skills in English; thrives in a collaborative, globally distributed team environment

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor's degree in business administration, marketing, communications, or a related field
• 1–2 years of experience in digital marketing or a related field preferred — strong fresh graduates are welcome to apply
• Good knowledge of digital marketing strategies, approaches, and concepts
• Experience in a multinational company and/or nonprofit preferred

WORK ENVIRONMENT AND OTHER REQUIREMENTS

• Regular workdays run from roughly 1700 – 0200 (PH Time) to maximize the overlap with European and US Eastern Time work hours (time spent outside regular work hours for events and event preparations will be offset against regular workdays)
• Ability to communicate and exchange information, collect, compile, and prepare work documents, as well as set up and maintain work files
• Willingness to work more than 8 hours per day, as needed; ability to handle pressure during peak periods during the year, availability to handle issues outside of normal working hours
• Benefits include paid time off, paid holidays, employer contributions to health insurance, and annual bonus. Future retirement benefits are anticipated