Customer Support (Non-Voice)

2-4 Years

This job is no longer accepting applications

Job Description

Description

Provide excellent customer service support through non-voice channels.
Assist customers with inquiries, issues, and product-related questions via email and chat.
Collaborate with team members to resolve complex customer issues promptly.
Maintain accurate records of customer interactions and transactions.
Identify and escalate critical issues to the appropriate departments as necessary.

Requirements

Educational Qualifications: Bachelors degree in a relevant field
Experience Level: 02 years
Skills and Competencies: Strong problem-solving capabilities, proficient in handling customer inquiries, adept in call centre operations
Qualities and Traits: Excellent communication skills, patience, and empathy towards customers
Responsibilities and Duties: Ability to work collaboratively in a team environment
Working Conditions: Comfortable working in a fast-paced office setting