Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
GrowthAssistant is looking for a Customer Support Assistant for one of our well-known brand clients in the U.S. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every interaction. This is an excellent opportunity for a professional who thrives in a fun and casual communication environment and wants to continue learning and growing alongside an ambitious international team.
- Schedule: U.S. Business Hours
What Your Day-to-Day Will Look Like
- Omnichannel Support: Handle inbound customer calls, emails, chats, and texts via Zendesk and other client systems.
- Professional Communication: Respond to inquiries using client-provided templates, scripts, and SOPs while maintaining a voice aligned with brand guidelines.
- Information Accuracy: Provide precise details regarding products and services across all support channels.
- Ticket Management: Log, track, and update all customer interactions in Zendesk, ensuring every ticket is handled within established SLAs.
- Tier 2 Escalations: Identify and escalate complex inquiries that require additional review or lack a decisive internal resource.
- Trend Tracking: Monitor recurring customer concerns and issues to help improve the overall service experience.
- Documentation: Develop and maintain FAQ documentation to proactively address common customer questions.
What You Bring
- CX Platform Expertise: 2+ years of hands-on experience with Zendesk (managing tickets and customer service) is a must-have.
- Communication Skills: Strong verbal and written English skills, with the ability to thrive in a fun, casual written communication environment.
- Tech Savvy: Proficiency with Slack and G Suite for internal collaboration.
- Detail Oriented: A commitment to accuracy, consistency, and clean data logging within support platforms.
- Growth Mindset: A desire to learn, grow, and take on more responsibilities as part of a long-term team.
Bonus Points if:
- You have experience with Asana or other project management tools.
- You have a background working with loan products or within FinTech companies.
- You have experience documenting processes to support the creation of team playbooks.
Salary Range: $5-$7/hour (Final offer based on skills and experience matched to role requirements)
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: HMO / Health Insurance Card
- Time to Recharge: 7 Paid Holidays and 6 PTO days/year
- Family First: Dedicated Maternity and Paternity Leaves
- Work Setup: 100% permanent work-from-home
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 | Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 | Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 | Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 | Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine - it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 | 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 | Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
