Who We Are
GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.
The Opportunity
GrowthAssistant is looking for an IT Help Desk Assistant to support one of our clients in the healthcare industry. In this role, you'll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client's internal teams. If you are customer service-oriented, tech-savvy, and excited about working in a dynamic, remote environment, we'd love to meet you!
- Schedule: 10:30 AM 7:30 PM EST
What Your Day-to-Day Will Look Like
- Ticket Resolution: Field and resolve Level 1 support tickets via Zendesk and Slack help channels.
- Technical Troubleshooting: Resolve common issues including password resets, multi-factor authentication (MFA) resets, and login/access errors.
- Identity & Access Management: Set up and manage user accounts and profiles, primarily for contractors, based on established onboarding guidelines.
- User Support: Walk less-technical users through account setup processes via Slack, Zendesk, and over Zoom when necessary.
- Provisioning Operations: Execute provisioning and deprovisioning tasks using prebuilt scripts, automated workflows, or manual steps (e.g., deactivating users in systems).
- Team Collaboration: Support and collaborate with an internal IT team of three, sharing responsibility across the help desk.
- Documentation: Maintain and update internal documentation and Standard Operating Procedures (SOPs) in Notion.
- Process Improvement: Monitor ticket queues to ensure timely support and surface recurring issues or workflow friction points to suggest improvements.
What You Bring
- Experience: 2+ years in a help desk, IT support, or technical customer service role.
- Software Proficiency: High comfort level with Okta (or similar IAM tools), Google Workspace, Slack, Zoom, Zendesk, and Notion.
- Technical Execution: Comfortable executing scripted or step-by-step provisioning and deprovisioning tasks.
- Communication Mastery: Strong written and verbal English skills with the ability to communicate technical concepts clearly and patiently to non-technical users.
- Operational Rigor: Detail-oriented with a strong ability to follow and improve repeatable workflows.
Bonus Points if:
- You have prior experience supporting remote contractors or healthcare-related teams.
- You hold certifications such as CompTIA A+, Google Workspace Admin, or Okta Certified Professional.
- You have experience with automated IT workflows or basic scripting.
Salary Range: $7-$8/hour (Final offer based on skills and experience matched to role requirements)
What We Offer
At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything - and that starts with how we take care of you.
We support your life inside and outside of work with a comprehensive benefits package:
- Fully Remote: 100% Remote work environment, never fight traffic again
- Health Coverage: Comprehensive Health Insurance (HMO)
- Time to Recharge: Paid Holidays and PTO days/year
- Family First: Dedicated Maternity and Paternity Leaves
- Work Setup: 100% permanent work-from-home
We offer additional incentives for go-getters and proven performers!
- $25 monthly perfect attendance bonus
- Performance bonus
- Anniversary bonus ($100 at 1 year; $200 at 2 years)
- Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client
Your Application Roadmap
You've applied, now let's get to work. Here's the play-by-play:
- Step 1 | Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
- Step 2 | Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
- Step 3 | Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
- Step 4 | Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine - it's the final step for many of our roles!
Depending on the client, there are sometimes 2 additional steps:
- Step 5 | 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
- Step 6 | Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game - this is your last chance to make a great first impression!
Join our 100% remote global team today, and grow with GrowthAssistant!
GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
