Customer Success Specialist

About ClassIn

ClassIn is a world-leading EdTech unicorn founded in 2014, serving over 50 million learners and 80,000 institutions globally. As designers of digital learning spaces — both in the cloud and in the physical classroom — our solutions include the ClassIn Interactive Classroom & LMS, offering real-time teaching tools, and ClassInX, a suite of AI-powered hardware purpose-built for education.

Our platform is trusted by leading institutions including the National University of Singapore, Peking University, Temasek Polytechnic, ITE, Oxford University Press, EF, and the British Council. ClassIn is committed to transforming education for learners worldwide.

The Role

We have a fast-growing customer base in the Philippines — from primary schools to universities — using both our software and hardware products. We are looking for a Customer Success Specialist to be their dedicated partner on the ground: delivering training, driving adoption, supporting implementations, and ensuring every institution gets lasting value from ClassIn.This is a role for someone who genuinely enjoys working with people, is patient and thorough in training environments, and takes pride in seeing clients succeed.

What You'll Do

● Onboard new institutions, delivering hands-on training for teachers, IT staff, and administrators on ClassIn's software and hardware products

● Support the deployment and implementation of ClassIn hardware and AI Classroom solutions in schools and universities

● Build strong relationships with key contacts at each institution, serving as their primary point of contact for ongoing needs

● Conduct regular check-ins and business reviews to track adoption, surface issues early, and identify opportunities for deeper usage

● Gather and relay customer feedback to inform product and service improvements

● Drive customer satisfaction, retention, and growth across your portfolio of accounts

What We're Looking For

● Experience in customer success, account management, training, or a client-facing technical role — ideally in EdTech, SaaS, or education

● Comfortable delivering training and product demos to diverse audiences, from teachers to IT departments

● Confident communicator in English and Filipino; strong interpersonal skills with a warm, professional manner

● Organised and proactive — able to manage a portfolio of accounts and follow through on commitments

● Comfortable working with both software platforms and hardware products in real-world school environments

● A genuine interest in education and a belief in the impact technology can have in the classroom