We are looking for an experienced Customer Service Supervisor. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous improvement in service delivery.
Job Responsibilities
- Manage, lead, train, develop, and mentor team members
- Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
- Handle queries from customers while ensuring total customer satisfaction
- Coordinate amongst parties concerned during the duration of the order fulfillment process pickup and drop-off, ensuring that everything is at par with acceptable standards
- Prepare and analyze reports on team performance and customer feedback
- Stay updated on industry best practices and implement them to enhance service quality.
- Perform other duties as may be assigned
Qualifications
- Bachelors degree in any field
- Proven experience as a Customer Service Supervisor or similar role
- Above average skills in MS Office Applications
- Strong command of English and Filipino languages, proficiency in other dialects, a plus
- Ability to work in a fast-paced environment and handle challenging situations
- Ability to resolve conflicts and handle customer complaints
- Can work well with minimum supervision
- Applicants must be willing to be assigned to Marcos Highway, Antipolo
