Role Objective
We are seeking a dedicated and enthusiastic Chat Support Specialist to join our client's team. The Chat Support Specialist will be the primary point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience through live chat interactions.
Job Responsibilities
- Engage with customers via live chat to provide support and assistance promptly and professionally.
- Address customer inquiries regarding account verification, potential winning bets, and bonus bets
- Resolve customer complaints and issues effectively, escalating when necessary to ensure timely resolution.
- Provide accurate information regarding products/services and game policies to customers.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments as needed to resolve customer issues and improve processes.
- Ensure customer satisfaction and provide feedback to management regarding customer concerns and suggestions.
Job Qualifications
- 1-year experience in customer service, preferably in a chat support role.
- Excellent written communication skills with a strong command of grammar and spelling.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills with a focus on quick and effective resolution.
- Empathetic and patient demeanor when dealing with customers.
- Fast leaner
- Availability to work flexible hours, including weekends and holidays as needed.
Preferred Qualifications:
- Experience using live chat software or CRM systems.
- Experience using Salesforce.
- Experience in online wager/betting account
- Dual Monitor-set up is required
