Supervisor - Driver Support

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Early Applicant

Job Description

Key Responsibilities

Manage, lead, train, develop, and mentor a team of driver support representatives handling driver concerns and inquiries.
Oversee day-to-day team operations, ensuring timely and effective resolution of driver-related issues.
Act as the escalation point for complex or sensitive driver concerns.
Resolve conflicts by engaging with mobile app users while maintaining a high level of customer service.
Handle customer queries while ensuring total customer satisfaction.
Coordinate with all concerned parties throughout the order fulfillment process (pickup and drop-off), ensuring everything meets acceptable standards.
Identify trends in driver issues and recommend process improvements or policy changes.
Perform other duties as assigned.

Qualifications

Bachelors degree in any field.
Proven experience in team management, preferably in customer service / operations
Social media savvy.
Above-average skills in MS Office applications.
Strong command of English and Filipino; proficiency in other languages is a plus.
Strong problem-solving skills and ability to handle escalations professionally.
Willing to work on a shifting schedule and a 6-day workweek