Customer Service Specialist

The Customer Service Specialist will serve as a key coordination point within the Supply Chain Management team, ensuring the accurate and timely processing of sales orders, purchase orders, stock allocation, invoicing, order tracking, and customer updates. The role works closely with Sales, Supply Chain Planning, Finance, and third-party logistics providers to support smooth order fulfillment, resolve delivery or billing concerns, manage backlog coordination, process free goods issuance for promotions, and ensure proper documentation of sales invoices, proof of delivery, credit memos, and other related records. This position plays an important role in maintaining high service levels, order accuracy, compliance with internal procedures, and reliable customer support throughout the end-to-end order cycle.

The ideal candidate must have a Bachelor's degree in Business Administration, Supply Chain Management, or a related field, with at least 2–4 years of experience in order processing, customer service, or logistics coordination, preferably in an ERP-driven environment. The role requires proficiency in ERP systems such as SAP or Syspro, strong Microsoft Excel and Word skills, excellent communication and coordination abilities, attention to detail, and the ability to work effectively with internal teams and external logistics partners. Candidates with experience in third-party logistics coordination, order lifecycle management, billing validation, inventory reconciliation, KPI reporting, and root-cause analysis will be highly preferred. The position is best suited for someone who is customer-focused, organized, analytical, compliant with documentation standards, and capable of managing priorities in a fast-paced supply chain environment.