Customer Service Representative

Fresher

Not Disclosed

Job Description

Short Job Description

Demonstrates great call handling skills to deliver excellent customer services for a retail account.

Key Duties & Responsibilities

Responding to customer inquiries via phone or email, in a timely and professional manner.
Assisting customers with product information, pricing, availability, order status and order

processing.

Identify customer issues promptly, escalating out-of-scope cases to supervisors or other teams

as needed.

Providing exceptional customer service to ensure customer satisfaction and loyalty.
Processing returns, replacement, and refunds according to company policies.
Maintaining accurate customer records and documentation of interactions.
Collaborating with other departments, such as refund support, sales and logistics, to address

customer needs.

Keeping up-to-date with product knowledge and promotions to better assist customers.
Following up with customers to ensure their concerns have been addressed and resolved.
Adhering to company policies and procedures to uphold the brand's reputation and standards.
Maintain accurate records of customer interactions by documenting them in the client's CRM

system.

Strive to achieve key performance indicators (KPIs), such as Attendance and adherence to

schedule, NPS scores, Average Handle Time, and Call Quality.

Adaptability to different schedules weekly, including split rest days.

PROJECT BASED

20% NIGHT DIFFERENTIAL

PERFORMANCE INCENTIVES