Vietnamese Bilingual Customer Service Representative (Work-from-Home / Hybrid)

Job Summary

We are looking for fluent Vietnamese and English speakers to join our growing customer support team. The role involves providing exceptional customer service to Vietnamese-speaking customers through phone, email, and chat while ensuring a positive customer experience and timely issue resolution.

Key Responsibilities

• Handle customer inquiries and concerns via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records in the company systems.
• Escalate complex concerns to appropriate support teams when necessary.
• Meet productivity, quality, and customer satisfaction metrics.
• Collaborate with internal teams to ensure seamless customer support.

Qualifications

• Native or near-native proficiency in Vietnamese (written and spoken).
• Good to excellent communication skills in English.
• At least a high school diploma or equivalent; college education is an advantage.
• Previous customer service, technical support, or back-office experience is preferred but not required.
• Strong problem-solving and interpersonal skills.
• Comfortable working with multiple applications and computer systems.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Reliable internet connection for work-from-home arrangements.

Preferred Skills

• Experience supporting international customers.
• Strong attention to detail and customer-focused mindset.
• Ability to work independently and in a fast-paced environment.

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Ready to take the next step Apply today!