Customer Service Representative

Company Description

TeligentIP, formerly known as IPitimi, is a global provider of managed services and enterprise solutions. With customers spanning multiple continents, TeligentIP specializes in scalable solutions, including Business Process Outsourcing, managed network services, and unified communications, such as hosted PBX and call center solutions. TeligentIP's innovative technology fully integrates with ERP, SCM, and CRM applications, ensuring seamless business operation for clients worldwide.

Role Description

This is a full-time, on-site Customer Service Representative position based in Davao. The role involves addressing customer inquiries, resolving issues to ensure satisfaction, and delivering excellent customer experiences. The representative will effectively manage a variety of communication channels while maintaining professionalism and identifying improvements to enhance customer service interactions.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Experience (Phone, Email & Chat)
• Ability to ensure Customer Satisfaction through effective communication and resolution of inquiries
• Experience in working with Customer Service Representatives or other customer-facing roles
• Strong problem-solving, interpersonal, and organizational skills
• Fluency in English with excellent verbal and written communication capabilities
• Ability to work effectively in a team environment at an on-site location
• Knowledge of call center systems and workflows is an advantage
• Previous customer service experience is preferred but not required