Customer Service Representative

Sutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, empowering global brands with cutting-edge digital transformation solutions. By combining market-leading technologies with business process excellence, Sutherland delivers scalable innovations and optimizes critical operations. With 363 unique inventions, including 250 AI-based patents, the company leverages advanced products and platforms to enable rapid growth and reinvent customer experiences. Sutherland offers services through a seamless as-a-service model, helping businesses achieve measurable outcomes through proven strategies and agile execution.

This is a full-time, on-site role located in San Fernando for a Customer Service Representative. The role involves efficiently handling customer inquiries, providing resolutions to ensure customer satisfaction, and maintaining positive customer experiences. Key daily tasks include responding to customer questions, resolving complaints, and ensuring an excellent standard of service to promote customer loyalty and satisfaction.

• Experience or proficiency in Customer Service, including handling customer inquiries and delivering excellent service.
• Skills in Customer Support and resolving customer issues in a professional and timely manner.
• Understanding of Customer Experience and strategies to enhance customer interactions and satisfaction.
• Ability to maintain high levels of Customer Satisfaction through effective communication and problem-solving.
• Strong verbal and written communication skills, along with attention to detail and active listening abilities.
• Confidence using computer systems and navigating multiple applications while interacting with customers.
• Previous customer service or call center experience is a plus.
• High school diploma or equivalent is required; additional certifications in customer service will be an advantage.