Customer Service Representative

Safeway Philtech Inc

Metro Manila / NCR, Taguig

1-5 Years

This job is no longer accepting applications

Posted 32 months ago
Over 50 applicants

Job Description

1. Responsible for problem resolution including identifying and diagnosing customer issues and inquires

2. Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence
3. Responsible for providing knowledgeable courteous and professional service and assistance to our customers/stores via the telephone, chat and email.
4. Manage difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction.
5. Escalate unresolved customer issues to supervisor as necessary.
6. Comprehend capture and interpret basic customer information updating the Customer data base with required changes in a precise accurate manner.
7. Prepare and send email correspondence in accordance with the Standard Operating Procedures SOP as defined by the management team.
8. Analyze problems and offers solutions.
9. Communicate in a professional manner and with clarity, using good verbal and written communication skills.

Education

Bachelors/ Degree, Diploma, ITC/NTC/Vocational, Masters/ Post Graduate, PhD/ Doctorate

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Other Customer Service /Call Center

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Safeway Philtech Inc

Safeway Philtech Inc was established in 2003 as one of the technology centers of Safeway Inc. in recognition of two things: the technical competency of Filipino IT workers and their ability to be global players. Since 2003, from doing mostly application support work, Safeway Philtech Inc. has acquired the subject matter expertise of Safeway's business and technology.

Our capabilities have been developed through the years of supporting and developing solutions from the most fundamental to the most difficult problems facing our customers. With a workforce of more than 400 professional-technical employees, Safeway Philtech Inc. can be considered a hub of competent IT professionals.

In addition to the company’s main focus of providing application support services in business areas such as Retail, Accounting, Human Resources, Marketing and Supply Chain, Safeway Philtech Inc. is also involved in Development, Project Management, Quality Assurance Infrastructure Support and numerous IT services across different platforms including Mainframe, Midrange, and Web. This close involvement with literally hundreds of enterprise-wide applications has turned Safeway Philtech Inc. into a virtual melting-pot of disciplines in both legacy and cutting-edge technologies.

Through the years, we have developed Experts in the organization. Some are even considered as enterprise-wide Subject Matter Experts especially in the areas of POS Development, HR and Payroll Systems, and Lawson Financial.

Job ID: 40800333