Customer Service Representative

Employment Type: Full-Time

Operations: Remote

Job Function: Customer Support

Remote Position | Virtual Training | Work From Home!

Are you a compassionate and driven individual looking for a remote opportunity to make a real impact Join our team as a Customer Service Representative and become a key part of our healthcare customer success team. You'll work from the comfort of your home, receiving virtual training and enjoying competitive incentives.

As a Customer Service Representative, you'll be the primary point of contact for our patients, addressing their billing and customer service questions with empathy and efficiency. You'll play a crucial role in ensuring a positive experience for every patient, directly reporting to a dedicated customer success manager who will support your growth.

• Handle Inquiries: Receive and respond to inbound customer calls and chat requests from patients with questions and concerns about their service.
• Provide Professional Service: Always present a positive and professional demeanor to clients, health plan members, and colleagues.
• Maintain Productivity: Adhere to assigned shift times and consistently meet daily productivity requirements.
• Support Team Needs: Be open to supporting requested overtime to help meet high-volume demands when needed.
• Escalate Issues: Promptly escalate any member complaints to your customer success manager for immediate resolution.
• Follow Procedures: Adhere to departmental procedures when communicating with patients to ensure consistent and high-quality service.
• Embrace Feedback: Respond positively to coaching and supervision, continuously improving your skills.
• Share Expertise: Act as a subject matter expert for peer side-by-side coaching and assist with training new employees as needed.
• Ensure Privacy: Uphold the highest standards of security and privacy for all protected health information accessed during work activities.

• Education: A High School Diploma or equivalent is preferred.
• Results-Oriented: A desire to work in an efficient, results-oriented call center environment.
• Strong Work Ethic: Highly motivated to achieve sales and productivity goals.
• Excellent Communication: Good communication skills, friendly, and conversational with members.
• Discreet: Ability to maintain confidentiality.
• Reliable: Willingness to comply with a fixed daily schedule, including consistent start, break, lunch, and end times.
• Adaptable: Ability to take direction and positively receive feedback.
• Eager to Learn: Eagerness to learn and grow professionally.
• Experienced (A Plus): Previous call center experience is highly desirable.
• Tech-Savvy: Solid PC and accurate data entry skills, with experience using MS Office.

To ensure your success in this remote role, you must have:

• Verified Internet Service: Reliable internet service with sufficient upload/download capability.
• Availability: Be available, accessible, and accountable to work during established work schedules and shifts.
• Compliance: Adhere to technical support processes, organizational security and compliance standards, training, performance management, recurring management routines, and remote monitoring policies.

Ready to join a supportive team and help patients from home Apply today!