Customer Service Representative

Primacare Dental is a growing network of dental clinics in the Philippines committed to providing affordable, high-quality, and patient-centered dental care in a comfortable and welcoming environment.

Our clinics are equipped with modern dental technology and staffed by highly skilled dental professionals dedicated to delivering exceptional patient experiences. We offer a comprehensive range of dental services, including:

• General Dentistry
• Orthodontics
• Oral Prophylaxis
• Tooth Fillings
• Tooth Extractions
• Crowns and Bridges
• Dentures
• Veneers and Teeth Whitening
• Root Canal Treatment
• Dental Surgery, including Wisdom Tooth Removal
• Dental Implants
• Pediatric Dentistry
• Dental X-rays

At Primacare Dental, we value professionalism, compassion, teamwork, and continuous improvement as we strive to create healthier, brighter smiles for every patient.

About the Role

We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team. As the first point of contact for our patients, you will play a vital role in creating a positive and seamless clinic experience from appointment booking to post-visit support.

This is a full-time, on-site position based in Makati, Philippines.

Key Responsibilities

• Welcome and assist patients with professionalism and warmth.
• Answer phone calls, messages, and inquiries promptly via online.
• Schedule, confirm, and manage patient appointments.
• Register patients and maintain accurate patient records.
• Assist with basic billing inquiries and payment transactions.
• Coordinate closely with dentists and clinic staff to ensure smooth daily operations.
• Address patient concerns professionally and escalate issues when necessary.
• Ensure an excellent patient experience before, during, and after every visit.
• Follow company policies, procedures, and service standards.

Qualifications

• Previous experience in Customer Service, Front Desk, or Customer Support is preferred.
• Strong customer service and interpersonal skills.
• Excellent communication skills in both English and Filipino.
• Ability to resolve inquiries and concerns with professionalism and empathy.
• Detail-oriented with strong organizational and record-keeping skills.
• Proficient in basic Microsoft Office applications and willing to learn clinic management systems.
• Able to work full-time on-site and adapt to clinic operating hours.
• Experience in a healthcare or dental clinic setting is an advantage.
• Senior High School graduate or college-level education in Business, Hospitality, Healthcare, or a related field is preferred.

Why Join Primacare Dental

• Be part of a fast-growing dental healthcare organization.
• Work in a supportive and collaborative environment.
• Make a meaningful impact by helping patients receive quality dental care.
• Enjoy opportunities for learning, professional growth, and career development.

If you're passionate about delivering outstanding customer service and creating exceptional patient experiences, we'd love to hear from you. Apply today and become part of the Primacare Dental family!