Job Description

Company Description Plumbing and Sewer Renewal Specialists, LLC is a plumbing services company based in Tigard, Oregon, United States. The organization focuses on providing professional solutions for residential and commercial plumbing and sewer renewal needs. Team members support customers through reliable service, clear communication, and attention to detail. The company values responsiveness, accountability, and quality workmanship in every interaction. Joining the team offers an opportunity to contribute to essential infrastructure services while supporting customers across diverse communities.

Role Description The Customer Service Representative is a full-time remote role responsible for handling inbound and outbound customer communications via phone, email, and online channels. Day-to-day tasks include answering customer inquiries, scheduling service appointments, providing updates on work orders, and explaining basic service options and processes. The role involves documenting interactions in customer systems, coordinating with field technicians and office staff, and following up to ensure timely resolution and a positive customer experience. The Customer Service Representative will also assist with handling complaints, escalating complex issues when needed, and maintaining service standards that support customer satisfaction and company goals.

Qualifications

Ability to deliver strong Customer Service and maintain a positive Customer Experience.
Experience in Customer Support and a commitment to high Customer Satisfaction.
Background working as Customer Service Representatives or in similar customer-facing roles.
Clear verbal and written communication skills, with professional phone and email etiquette.
Comfort using CRM or ticketing systems and basic office software (e.g., email, spreadsheets).
Strong organizational skills, attention to detail, and ability to manage multiple requests at once.
Problem-solving mindset with the ability to remain calm and respectful in challenging situations.
Reliable internet connection and a suitable remote work environment.
High school diploma or equivalent; prior experience in service, trades, or home services industries is a plus.