Customer Service Representative

Company Description Talento Solutions Inc. is a growing provider of staffing and business support services, connecting organizations with skilled professionals across a range of customer-facing roles. The company is committed to delivering high-quality service, efficient processes, and dependable talent to its clients. Team members benefit from a collaborative work environment that values professionalism, reliability, and continuous improvement. Talento Solutions Inc. offers opportunities for growth, skill development, and long-term career advancement for individuals who are passionate about customer service.
Role Description The Customer Service Representative is a full-time, on-site role based in Makati. This role is responsible for handling customer inquiries via phone, email, chat, or other channels, providing accurate information and resolving concerns in a timely and professional manner. Daily tasks include addressing account or product-related questions, documenting interactions in company systems, and following established procedures to escalate complex issues when necessary. The Customer Service Representative will collaborate with internal teams to ensure customer needs are met, maintain up-to-date knowledge of company policies and offerings, and consistently deliver courteous, efficient support to enhance the overall customer experience.
Qualifications

• Strong communication skills, including clear spoken and written English, active listening, and professional customer interaction.
• Customer service capabilities such as problem-solving, conflict resolution, and a calm, empathetic approach to handling concerns.
• Basic computer literacy, including familiarity with office software, CRM or ticketing tools, and efficient data entry.
• Organizational skills, including time management, attention to detail, and the ability to follow workflows and guidelines.
• Previous experience in a customer service, call center, or client-facing role is preferred but not strictly required.
• Ability to work on-site in Makati on a full-time schedule, with flexibility for shifting or extended hours if needed.
• High school diploma or equivalent; a college degree or coursework in business, communication, or related fields is an advantage.
• Commitment to professionalism, reliability, and continuous learning in a fast-paced service environment.