Customer Service Representative
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and issues promptly and effectively.
- Maintain customer records and document interactions.
- Collaborate with team members to enhance service quality.
- Stay updated on product knowledge and company policies.
- Handle customer feedback and escalate issues as needed.
- Educational Qualifications: Bachelor's degree in Business, Communications, or a related field.
- Experience Level: 1-3 years of experience in customer service or account management roles.
- Skills and Competencies: Strong problem-solving abilities, proficiency in Salesforce, and excellent organizational and people skills.
- Working Conditions: Primarily office-based, with potential for remote work.
- Qualities and Traits: Strong work ethic, effective communicator, and a proactive attitude.
More Info
Key Skills
About Company
Skills:
Home Loan Mortgage, Bpo, Customer Service, Insurance, US customer service, Problem-solving, Communication
Skills:
banking CSR experience, BPO experience, Attention To Detail, problem-solving abilities, Customer Service Skills, Communication Skills
Skills:
Salesforce, Client Central
Skills:
High level attention to detail, Associate or Bachelor’s Degree, Customer Service experience in an in-bound Service Center, Multi-tasking, Ability to work in a structured environment, Analytical and problem-solving skills, Strong computer skills
Skills:
Attention To Detail, Problem-solving, Customer service, Communication, CRM