Customer Service Representative
Customer Service Representative
asticom technology inc.2-4 Years
- Posted a day ago
- Be among the first 10 applicants
Job Description
TEAM LEADER – CUSTOMER MANAGEMENT
Contract: 6 Months (Extendable depending on performance)
Location: GTC, Quezon City
Work Arrangement: Onsite
Schedule: Monday to Friday, 8AM – 5PM
Workdays: 22 days/month
Salary: 22000 + HMO
Qualifications
- Graduate of any 4-year course
- At least 2 years of experience in the customer service industry
- Strong customer service, communication, and problem-solving skills
- Ability to handle high-volume customer concerns and inquiries
- Strong attention to detail and ability to follow established policies and processes
Job Description
- Manage and resolve customer concerns by handling high-volume inquiries, identifying root causes, providing appropriate solutions, and escalating issues when necessary.
- Deliver excellent customer service by communicating clearly, demonstrating empathy, taking ownership of concerns, processing requests through CRM, and ensuring proper follow-through.
- Maintain compliance and performance standards by accurately documenting customer interactions, meeting individual and team KPIs, and adhering to Account's security, authentication, and data privacy policies.
More Info
About Company
Skills:
customer service, digital banking tools, banking platforms, Banking Products
Skills:
Customer Service experience, Fintech domain
Skills:
Research, Computer and Technology savvy, Customer service, Troubleshooting, Problem Solving
Skills:
patient support , customer service, balance billing payment processing, Appointment Setting, payment arrangement dispute resolution
Skills:
Business Administration, Project management, Customer service