Customer Service Representative

About PayChoice:

PayChoice is one of Australia's leading payment gateways, specialising in the collection of payments for clients around Australia in industries such as Healthcare/Fitness, Childcare, Medical and many more. We are looking for experienced Lead Generation Specialists who would love to join an exciting and growing team.

Role Overview:

The role involves office administration, customer service, and follow-up tasks, along with other duties reasonably requested by management. The position supports the smooth operation of the office and ensures high-quality service delivery to both clients and internal teams.

Key Responsibilities:

• Attend client queries via phone, email, ticketing systems, and other communication channels.
• Perform general office administration tasks to support daily operations.
• Provide assistance to executive staff as required.
• Conduct follow-ups on accounts in arrears and refer files to debt collection if necessary.
• Carry out daily finance-related duties, including client payments, reporting, and checks and balances.
• Undertake any other tasks reasonably required by the employer.
• Data entry and record management.
• Data cleansing and maintenance of accurate records.
• Professional approach in all tasks and interactions.
• Ability to work effectively under pressure.
• Strong organisational and time management skills.
• Exceptional attention to detail.

Qualifications:

• A qualification in Business Administration or a related field is preferred.
• Minimum of three (3) years experience as Customer Service Representative or in a similar role.
• Strong understanding of general administration practices.
• Proficiency in IT systems and office software tools.
• Previous experience handling email support, helpdesk, or ticketing systems is highly preferred.
• Prefers to work as a Customer Service Representative in the BPO industry.
• Exceptional in handling both email and phone calls.
• Committed to delivering exceptional service across written, verbal, and face-to-face interactions.
• Clear and concise communication skills, with the ability to adapt style to suit different audiences.
• A High level of accuracy in written communication and task execution.
• Ability to apply knowledge in a practical and business-focused manner.
• Willingness to collaborate, support colleagues, and contribute to a positive team environment.
• Ability to prioritise effectively, meet deadlines, and complete tasks efficiently.

What We Offer

• Generous salary package with bonuses
• Finish early on a Friday once a Month
• Flexibility to work from Home
• Laptop and office items supplied

Note: Please choose Admin Officer when you apply.