Job Description
Customer Service Representative
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities
Handle customer inquiries via phone, email, or chat
Provide accurate information about services, processes, or policies
Resolve issues promptly and professionally
Maintain records of all interactions and updates
Escalate unresolved or complex issues to supervisors
Meet productivity, quality, and customer satisfaction targets
Schedule & Training
Shifting schedules, including nights, weekends, and holidays
Paid training on company systems, processes, and customer service best practices
Requirements
High School or Senior High School graduate (College preferred)
Strong English communication skills, both written and spoken
Customer-focused, detail-oriented, and problem-solving mindset
Basic computer literacy and multitasking ability
Willing to work onsite in Metro Manila
