Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representative
Work setup: Onsite | Day shift
Location: Eastwood, Quezon City
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
In this people-first role, you'll be the go-to guide for potential support providers as they begin their journey with us. Your support and encouragement will help them feel confident, informed, and set up for success from day one.
You'll communicate across phone, email, and SMS — not just answering questions, but proactively leading people through the onboarding experience with empathy, clarity, and care. Working alongside a passionate and collaborative team, you'll play a key role in delivering an outstanding experience that truly makes a difference.
Key Responsibilities
- Be the first point of contact for potential support providers, engaging with them across phone, email, and SMS to offer a warm and welcoming experience.
- Guide new providers through their onboarding journey, ensuring they have the tools, information, and confidence needed to get started successfully.
- Anticipate needs and think ahead — not just answering questions, but helping providers take the next step with clarity and ease.
- Collaborate with a supportive team to solve more complex or unique provider situations, sharing insights and solutions along the way.
- Contribute to a smooth and efficient operation by managing shared queues (calls, emails, and tasks in Salesforce) and helping the team meet service-level goals.
- Deliver exceptional service that reflects our values and commitment to quality, professionalism, and inclusion.
- Accurately capture important details from each interaction in our CRM (Salesforce) to keep everything running smoothly.
- Take part in additional tasks and projects that support our mission and help the team grow together.
Skills & Experience
- Clear and confident communication skills across phone, email, and SMS, with the ability to adapt your tone to suit each interaction.
- A proactive and empathetic approach when working with people — you listen, understand, and genuinely want to help.
- Strong multitasking abilities, with excellent attention to detail while managing a variety of tasks throughout the day.
- A solution-focused mindset with strong problem-solving skills — you don't just identify issues, you help resolve them.
- Comfortable using CRM platforms such as Salesforce (or similar tools) to maintain accurate and up-to-date records.
- Previous experience in customer support or onboarding is a bonus, particularly within a tech or healthcare platform.
- Familiarity with support provider or gig economy work is advantageous, but not essential.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
