Location: Eastwood, Quezon City (Onsite)
Schedule: Shifting Schedule
Salary: ₱25,000 per month
Job Summary:
We are looking for a Customer Service Representative (CSR) to support our insurance account. The role involves handling customer inquiries, providing accurate information about insurance products and services, and ensuring a high level of customer satisfaction through effective communication and problem-solving.
Key Responsibilities:
- Handle inbound and/or outbound customer interactions related to insurance products and services
- Address customer inquiries, concerns, and complaints in a timely and professional manner
- Provide accurate information regarding policies, claims, billing, and coverage
- Assist customers with policy updates, renewals, and documentation
- Maintain and update customer records in the system
- Ensure compliance with company policies and regulatory requirements
- Meet performance metrics such as quality, productivity, and customer satisfaction
Qualifications:
- At least 1 year of BPO experience (insurance or financial account experience is a plus)
- Strong communication skills (verbal and written)
- Good problem-solving and customer-handling skills
- Willing to work onsite in Eastwood, Quezon City
- Amenable to shifting schedules
