Customer Service Representative (Insurance)

Location: Eastwood, Quezon City (Onsite)

Schedule: Shifting Schedule

Salary: ₱25,000 per month

Job Summary:

We are looking for a Customer Service Representative (CSR) to support our insurance account. The role involves handling customer inquiries, providing accurate information about insurance products and services, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions related to insurance products and services
• Address customer inquiries, concerns, and complaints in a timely and professional manner
• Provide accurate information regarding policies, claims, billing, and coverage
• Assist customers with policy updates, renewals, and documentation
• Maintain and update customer records in the system
• Ensure compliance with company policies and regulatory requirements
• Meet performance metrics such as quality, productivity, and customer satisfaction

Qualifications:

• At least 1 year of BPO experience (insurance or financial account experience is a plus)
• Strong communication skills (verbal and written)
• Good problem-solving and customer-handling skills
• Willing to work onsite in Eastwood, Quezon City
• Amenable to shifting schedules