Customer Service Representative
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product inquiries, order tracking, and resolving issues to enhance their experience.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Collaborate with team members to improve service delivery and resolve customer concerns effectively.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Educational Qualifications: Bachelor's degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in customer service or a related field.
- Skills and Competencies: Excellent English language skills; strong customer service orientation; effective scheduling abilities; familiarity with TikTok and digital marketing.
- Qualities and Traits: Strong people skills; well-organized; self-motivated with a positive attitude.
- Responsibilities and Duties: Ability to apply sales pitching and closure techniques; capable of providing back office support.
More Info
Key Skills
About Company
Skills:
Customer Support, CRM or ticketing systems, basic office software tools, Customer Service
Skills:
Adobe Photoshop, Digital Marketing
Skills:
ticketing systems , account coordination , billing systems , contact center operations , customer service, CRM platforms, Client Support, route-management tools, dispatch software
Skills:
customer support tools, Microsoft Office Applications, crm software
Skills:
Basic computer literacy, CRM or ticketing tools, Office software, Data Entry