Customer Service Representative
- Posted 21 days ago
- Be among the first 10 applicants
Job Description
Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product inquiries, order tracking, and resolving issues to enhance their experience.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Collaborate with team members to improve service delivery and resolve customer concerns effectively.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Educational Qualifications: Bachelor's degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in customer service or a related field.
- Skills and Competencies: Excellent English language skills; strong customer service orientation; effective scheduling abilities; familiarity with TikTok and digital marketing.
- Qualities and Traits: Strong people skills; well-organized; self-motivated with a positive attitude.
- Responsibilities and Duties: Ability to apply sales pitching and closure techniques; capable of providing back office support.
More Info
Key Skills
About Company
Skills:
Basic computer literacy, CRM or ticketing tools, Office software, Data Entry
Skills:
Email, Phone, multi-screen setups, chat platforms, Chat, crm software
Skills:
walmart , Shopify, Amazon, Amazon Seller Central, TikTok Shop, order and shipment tracking, eBay
Skills:
scratch , Python, LEGO Robotics, helpdesk software, technical support, STEM-related products, Troubleshooting, Arduino, Crm Systems
Skills:
ticketing platforms, customer support software, Google Workspace, Microsoft Office Suite, Crm Systems