Customer Service Representative
Customer Service Representative
Manulife Global SolutionsEarly Applicant
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- Posted 8 hours ago
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Job Description
Required Qualifications:
- EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.
- EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
- SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
- HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City
Preferred Qualifications:
- Excellent English communication skills (spoken and writing)
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
- Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
- Minimum keyboarding skills of at least 35 words per minute
- Ability to multi-task and navigate multiple applications at the same time.
Spotlight
- Cafeteria, Office gym, WFH setup, Joining goodies, Gifts on festivals, Recreational activities, Maternity leaves, Paternity leaves, Career break/sabbatical, Rewards & recognition, Course reimbursements, Professional degree assistance, Joining bonus, Retirement benefits, Health & insurance, Health insurance, Life insurance
Bachelors/ Degree
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Key Skills
About Company
Manulife Financial Corporation is a leading international financial services provider, helping our customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States, providing financial advice and insurance for individuals, groups and businesses.
Skills:
Basic Troubleshooting, productivity tools, Software, Online communication platforms, Hardware, Chat-based customer service
Customer Service Representative | Up to ₱28K* | TTEC NovalichesTTEC Customer Care Management Philippines Inc
Skills:
Customer Care, Customer Service Skill
Skills:
Billing Plans, Customer Service, Service Concerns
Skills:
Excellent American English communication skills, Strong probing and problem-solving skills, Skills Training, Proficient in Oracle, Strong comprehension and active listening skills, Moments of Truth Training
Skills:
patient support , customer service, balance billing payment processing, Appointment Setting, payment arrangement dispute resolution