Customer Service Representative (CSR)

WE ARE HIRING!

Customer Service Representative (CSR)

Industry: Appliances Distributor

Work Setup: Hybrid

Experience Required: At least 2 years in Customer Service

Are you an experienced customer service professional with excellent communication skills and a passion for helping customers We are looking for a Customer Service Representative to join our team!

Qualifications

• Graduate of any 4-year degree course
• At least 2 years of experience in Customer Service
• Customer Service Skills Training is an advantage
• Moments of Truth Training is an advantage
• Excellent American English communication skills
• Strong comprehension and active listening skills
• Strong probing and problem-solving skills
• Ability to build rapport and establish positive customer relationships
• Ability to identify opportunities that benefit customers
• Excellent interpersonal and teamwork skills
• Self-driven, motivated, and willing to take initiative
• Ability to multi-task and prioritize tasks effectively
• Proficient in Oracle and Google applications
• Adaptable and resilient in a changing work environment
• Willing to work on shifting schedules, including weekends and holidays when required
• Willing to work overtime or rest-day overtime when necessary, especially during peak seasons
  
  

Key Responsibilities

• Handle customer inquiries, requests, and concerns regarding products and services
• Provide excellent customer service while following company processes and policies
• Gather relevant information, identify customer needs, and provide appropriate solutions
• Use available knowledge bases and resources to assist customers
• Accurately document customer interactions and update information in the CRM system
• Maintain performance within established KPIs and quality standards
• Identify and properly escalate customer concerns to the appropriate channel
• Stay updated on system information, processes, and product changes
• Coordinate with the team and immediate supervisor regarding training and development needs
• Ensure accurate and timely resolution of customer concerns
• Maintain a professional, clear, and customer-focused approach in every interaction
  
  

How To Apply

Interested applicants may apply directly through this job posting.

JOIN OUR TEAM AND GROW WITH US!