Customer Service Representative
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
HIRING: Airbnb Operations & Content Coordinator — Social Media + Video + Luxury Staycation Team (Pasay Based | Hybrid)
Hybrid work setup — must be based in Pasay or nearby Metro Manila
- Manage Airbnb, Agoda, and Direct Booking platforms (calendar, pricing, listings, guest messaging)
- Handle guest inquiries, bookings, check-ins, check-outs, and satisfaction follow-ups
- Coordinate daily housekeeping and maintenance schedules
- Monitor and replenish inventory of supplies and unit essentials
- Create engaging social media content (reels, stories, posts) for Airbnb marketing
- Produce simple property tour videos, promotional clips, and reels using basic video editing apps
- Assist with email marketing promotions for direct bookings (Mailchimp or simple CRM tools)
- Prepare basic reports for unit performance and occupancy
- Hybrid (work-from-home for online coordination + site visits as needed in Pasay / Metro Manila)
- Flexible schedule (depending on guest bookings; may include weekends)
- Competitive salary (negotiable depending on experience)
- Performance incentives for 5-star guest reviews
- Opportunities for growth into Operations Manager position
- Training, mentorship & career growth under La Suitez Management
Hybrid work setup — must be based in Pasay or nearby Metro Manila
- Must be residing in Pasay or very nearby Metro Manila areas (Makati, Manila, Taguig, Paranaque)
- With 1-2 years experience in Airbnb, hotel, hospitality, or property management operations
- Strong knowledge of social media content creation (Facebook, Instagram, TikTok, Canva)
- With basic video editing skills (CapCut, Canva, or similar mobile editing apps)
- Familiar with email marketing tools (Mailchimp or CRM is a plus)
- Highly organized, detail-oriented, and client-service driven
- Computer literate: Google Workspace, Spreadsheets, CRM tools
- Excellent English communication skills (written and spoken)
- Flexible schedule to handle guest needs and occasional site visits
- Must have a strong work mindset, proactive attitude, and ability to work independently
- Can start immediately
More Info
Key Skills
Agoda
Airbnb
TikTok
Social media content creation
Direct Booking platforms
Google Workspace
CapCut
About Company
Skills:
Basic computer literacy, CRM or ticketing tools, Office software, Data Entry
Skills:
SAP, Excel, CRM Tools, Case Management, Order Management, Customer Service Operations, Production Planning, Stock availability, Audit compliance and documentation, Cross-functional coordination, SLA tracking, Reporting, Lead times, DIFOT tracking
Skills:
ticketing systems , basic office software, Spreadsheets, Email
Skills:
CRM Tools, multi-channel support, zendesk
Skills:
Digital Marketing, TikTok, crm software