To handle inquiries, complaints, and service requests from local customers, ensuring excellent customer experience and satisfaction.
Key Responsibilities
- Answer inbound calls, emails, or chats from local customers and provide accurate information on products and services.
- Record and update all customer interactions in the CRM or internal system.
- Resolve issues promptly or escalate them to the appropriate department when necessary.
- Follow up with customers to ensure concerns are fully addressed.
- Meet or exceed quality standards and service level agreements (SLAs).
- Provide feedback or suggestions to improve processes and customer service.
Qualifications
- At least College Level/Graduate.
- Strong communication skills in English and Filipino (Tagalog).
- Experience in customer service, BPO, or contact center (local account) is an advantage but not required.
- Basic computer proficiency (MS Office, email, CRM systems).
- Positive attitude, patience, and the ability to work under pressure.
