Customer Service Representative
Taguig City, Philippines ( Hybrid )
Full Time
Essential Duties & Responsibilitie
- sCollaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting
- .Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement
- .Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team
- .Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting
- .Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting
- .Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle
- .Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables
- .Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs
- .Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules
- .Ability to trigger or escalate any items that can impact risk on meeting compliance
- .Complete work within client defined SLA parameter
- sEnsure understanding of system functionalities related to job function as assigned
- .Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information
- .Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged
- .Other related team task maybe assigned
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Qualificatio
- ns2+ years of (events) planning, and/or customer service experience or equivale
- ntPrevious work experience in catering to US clients, preferably in a phone-based Customer Service role, is requir
- edRelevant events or meeting planning experience is preferr
- edPharma Industry experience is a pl
- usFamiliarity with US cultural norms and practices to better understand and service stakeholders and client
- s.Bachelor's Degree Require
- d.Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is require
- d.Knowledge in SharePoint, Salesforce and Smartsheet preferre
- d.Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferr
- edAbility to carry out analysis and information gathering to resolve problems on routine matter
- s.Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients business needs during peak seaso
- n.Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detai
- l.Able to be flexible to report onsite frequently, dependent on business ne
- edConducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is requir
- edComfortable working in a fast-paced team environment, while also able to work independentl
- y.Exceptional customer service skil
- lsA strong sense of urgency and the ability to effectively problem solv
- e.Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent actio
- n.Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfacti
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