Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product inquiries, order tracking, and resolving issues to enhance their experience.
Maintain accurate records of customer interactions and transactions using CRM software.
Collaborate with team members to improve service delivery and resolve customer concerns effectively.
Participate in training sessions to enhance product knowledge and customer service skills.
Requirements
Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 02 years of experience in customer service or a related field.
Skills and Competencies: Excellent English language skills; strong customer service orientation; effective scheduling abilities; familiarity with TikTok and digital marketing.
Qualities and Traits: Strong people skills; well-organized; self-motivated with a positive attitude.
Responsibilities and Duties: Ability to apply sales pitching and closure techniques; capable of providing back office support.
