Duties & Responsibilities
Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
Resolve credit inquiries on new accounts;
Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
Comply with over-all call quality standards;
Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Desired Competencies
Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
Must have knowledge on basic Computers skills.
