Customer Service Representative

Qualifications:

• Role: Customer Service Voice
• Work Location: McKinley Hills, Taguig
• Work Setup: Onsite
• Work Schedule: Graveyard, shifting schedule
• At least High School Graduate

Job Description:

• Agent will manage the users of client website and facilitates customer calls
• Activities will revolve around real-time customer concerns like rescheduling, ETA requests, or lock combinations for shredding bins.
• Customers also call to update visit profiles, inquire about inventory, or support order errors.
• Also assist with password resets, billing, and guiding users through the client portal to ensure seamless service management and resolution.
• Fluent in English (written and verbal)
• At least 1-year prior experience in BPO / Customer Support profile
• Excellent customer service & communication skills
• Good analytical, multitasking and technical skills
• Skills like Empathy, problem-solving and active listening would be required