Non-Voice Customer Service Representative

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Job Description

Description

Provide exceptional customer service support to clients through various communication channels.
Resolve customer inquiries and complaints efficiently while maintaining a positive attitude.
Document interactions and follow up on customer requests in a timely manner.
Collaborate with team members to improve service processes and enhance customer satisfaction.
Utilize technical skills to assist customers with product-related queries and troubleshooting.

Requirements

Educational Qualifications: High School diploma or equivalent preferred.
Experience Level: Entry-level; no prior experience required.
Skills and Competencies: Strong English language skills, excellent customer service abilities, and ability to work as a team player.
Skills and Competencies: Call center experience is a plus but not required.
Skills and Competencies: Problem-solving skills and basic technical proficiency.
Qualities and Traits: Strong typing skills (minimum 40 wpm) and 90% accuracy.