Customer Service Representative

Customer Service Representative (Logistics Industry)

We're hiring on behalf of our client!

Our client is a well-established logistics company that originated in Hong Kong and has built a strong reputation for providing reliable logistics and supply chain solutions across the region. They are currently looking for a Customer Service Representative to join their growing remote team.

We are specifically looking for candidates based in the Philippines who are passionate about delivering exceptional customer service and thrive in a fast-paced environment.

Work Arrangement

• Location: Work From Home (Philippines)
• Work Schedule: 6 days per week
• Shift: May involve shifting schedules depending on business requirements, with the primary working hours aligned to Hong Kong Time (HKT)
• Equipment: Candidates are expected to use their own laptop/desktop computer and have a stable internet connection suitable for remote work.

Key Responsibilities

• Handle customer inquiries and provide timely resolutions across multiple communication channels.
• Deliver excellent customer support via phone, email, live chat, and messaging platforms such as WhatsApp, Viber, and similar communication tools.
• Respond to customer concerns professionally while ensuring a positive customer experience.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and follow up on pending requests.
• Provide updates on shipment status, service requests, and other logistics-related inquiries.
• Ensure all customer communications are handled promptly, accurately, and professionally.

Qualifications

• Must be based in the Philippines.
• Previous experience as a Customer Service Representative or in a similar customer-facing role.
• Proven experience handling both voice and non-voice customer support, including:
• Phone support
• Email support
• Live chat support
• Messaging applications (e.g., WhatsApp, Viber, Telegram, Facebook Messenger, or similar platforms)
• Excellent written and spoken English communication skills.
• Strong problem-solving and multitasking abilities.
• Comfortable working independently in a remote setup.
• Willing to work on a 6-day work schedule and shifting hours when required.
• Must have a reliable personal computer/laptop and a stable internet connection for work-from-home operations.

Compensation

• Gross Monthly Salary: ₱30,000 – ₱40,000 (depending on experience and qualifications)

How to Apply

If you're interested in this opportunity, please send the following to [Confidential Information]

• Your updated CV/Resume
• A 1–3 minute voice or video recording introducing:
• Your customer service experience
• The communication channels you've handled (voice, email, chat, WhatsApp, Viber, etc.)
• Why you're currently looking for a new career opportunity

Please use the subject line:

Application – Customer Service Representative – [Your Full Name]

Only shortlisted candidates will be contacted.