Customer Service Representative

Echelon X is a boutique executive support firm specializing in providing high-level assistance to founders, CEOs, and high-performing teams. With over seven years of experience, our tailored and strategic services help clients stay focused, efficient, and in control of their operations. Unlike traditional outsourcing agencies, Echelon X emphasizes personal partnerships to deliver customized solutions that scale alongside our clients. Founded by husband-and-wife co-founders, the company exists to offer intentional and thoughtful support to ambitious leaders. We value trust, strategy, and professionalism, delivering support that protects your time and strengthens your leadership.

This is a full-time hybrid position based in Malolos, with opportunities for remote work. As a Customer Service Representative, you will be responsible for providing outstanding customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction. Your day-to-day tasks will include managing customer interactions via various communication channels, maintaining a high level of professionalism, and working closely with the team to continuously improve the customer experience. You will be a key player in representing the company's values and ensuring a seamless customer journey.

• Competence in Customer Service and Customer Support
• Proven ability to maintain Customer Satisfaction and enhance the Customer Experience
• Strong understanding of Customer Service Representatives roles and responsibilities
• Excellent communication, problem-solving, and interpersonal skills
• Ability to adapt to a hybrid working environment with remote and in-office responsibilities
• Strong organizational skills and ability to manage multiple tasks efficiently
• Previous experience in customer-facing roles is preferred
• Proficiency in using customer relationship management tools is a plus