Customer Service Representative

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Job Description

Key Responsibilities

Respond to customer inquiries regarding products, services, accounts, or general information.
Resolve customer concerns, complaints, and service requests in a timely and professional manner.
Document customer interactions, issues, and resolutions in the system.
Provide accurate information and guidance to customers following company policies and procedures.
Escalate complex issues to appropriate teams when necessary.
Meet performance metrics including quality, productivity, and customer satisfaction targets.
Maintain customer confidentiality and comply with data privacy standards.
Support sales, retention, or technical support functions depending on business needs.

Qualifications

High school diploma or equivalent; college degree is an advantage.
Experience in customer service, call center, or BPO environment is preferred but not required.
Strong verbal and written communication skills.
Basic computer navigation and typing skills.
Ability to handle multiple tasks and work in a fast-paced environment.

Skills And Competencies